My Amazon Fresh Review: Los Angeles
Update 7/1: Amazon is now offering a free 30 day trial for Amazon Prime. If you don’t have Amazon Prime and you want to try out Amazon Fresh, this is a great option. Get on it! Click Here to signup and get your free 30 day trial.
Last weekend I was driving home on the 405 and I saw the new Amazon Fresh truck in the lane next to me. It had only been several days since they announced their new service in LA and Seattle so I was pretty excited to see their truck out and about. Later that night, I was on the Gluten Free Reddit board where I had asked if anyone knew where to get gluten-free donuts in Los Angeles. National Donut Day was a couple weeks ago and I have yet to find a place that makes gluten-free donuts (note: this was before Dunkin Donuts came out with their gluten-free donut news last week). A fellow Redditor recommended I try Fonuts in Los Angeles. When I looked at their site, I realized they were located across town and I didn’t really want to drive an hour to get them. After all, donuts aren’t good for you and not a necessary food. But then I saw that they delivered via Amazon fresh. Fonuts is part of the L.A. Spotlight program. Bingo! I’ve been meaning to try Amazon Fresh out since they announced they were expanding into Los Angeles . I figured seeing the truck on the freeway and being directed to the gluten-free donut shop was a sign that I needed to check out Amazon Fresh for myself.
Now, I am not a stranger to deliver a grocery services. There is a local market here in Manhattan Beach called Grow that my husband and I occasionally get groceries from. We also get a CSA produce box every other week. And we regularly order frozen paleo meals from Brian’s Bowls. We are also frequent Amazon Prime users. We order as much as we can from Amazon because it is just so convenient. Not going to lie, I’ve been known to buy dish soap on Amazon because it will get to our house faster than the time it would take me to go to the store and buy it. Ah, technology.
I placed my order for Amazon Fresh late on a Sunday night. It was around 1am and I never stay up that late but this night I did. I was told my order could be delivered by Tuesday afternoon at the earliest. I did not have to be present for the order which was a big plus. On Tuesday evening I arrived home to a porch full of goodies:
All of the refrigerated goods came in styrofoam containers packed with frozen Dasani water bottles. The water bottles were ours to keep. I thought that was a super awesome perk.
Here is everything that came inside our Amazon Fresh delivery order:
Here’s what was in our order:
- Applegate Roasted Turkey Breast
- 2 Avocados
- 1 Onion
- 2 Lbs ground turkey
- 1 lb Dark Roast, Intelligentsia
- Keurig K-Cup Coffee
- Half Dozen, Fonuts
The minimum order for the delivery service is $35 and all of the above came out to a total of $66.74. I did accidentally buy the wrong coffee for our Keurig maker. I love the Dark Magic K-Cups and I accidentally ordered the Double Black Diamond. I guess that’s what you get for ordering at 1am. I have contacted Amazon about returning this item but haven’t heard back yet.
Both the Fonuts and the Intelligentsia coffee were from the L.A. Spotlight products. The Fonuts came in a box of 6 assorted gluten-free donuts. This one was my favorite:
Here is what I loved about the Amazon Fresh delivery service:
- Convenience. I really enjoyed having the convenience of Amazon Prime applied to groceries and not just dry goods. It saved me time and money (due to no impulse buys).
- Free Water. The frozen Dasani Water bottles were a nice freebie. Well played, Amazon!
- Good Refrigeration. I purposely got meat to see how it would come refrigerated. It was nice and cold.
- Condition of Produce. The produce was not smushed and in perfect condition.
- LA Spotlight. Amazon has teamed up with restaurants, bakeries, and seafood shops all over LA to deliver unique experiences to your door. Being able to try new LA Spotlight items without having to drive to them (Fonuts) was a highlight for me.
On the flip side, here is what I did not like about the service:
- Packaging. I received two styrofoam coolers – one with dry ice and one with water bottles. Felt wasteful to me. If your delivery is unattended (which mine was) you have to wait until your next order to give them the reusable bags back.
- Fee: Amazon Fresh is currently available for a free 90 day trial basis for Amazon Prime Members. After that you will be charged $299 for the year. Yikes!
- Returns: I wasn’t able to find a clear return policy on their website and I contacted them about making a return and still have not heard back. (Update: See comment below where Paul from Amazon Fresh reaches out to me about my return. Talk about customer service!)
I really enjoyed using Amazon Fresh and plan on using it again during the 90 day trial period. After that, I will likely cancel my subscription. $299 is a hefty fee for online grocery delivery, and I’m not sure if its one we need that badly.
What about you? Have you tried Amazon Fresh? Have you ever used an at home grocery delivery service? Post in the comments and let me know.